Politica de rambursare

If you wish to return any item for any reason, you are invited to first contact our Customer Care team. Please send an email to  moneshopbeauty@gmail.com to discuss any specifics and receive further instructions.

Returns

The customer must contact the Customer Care team prior to returning the parcel to discuss all details. Please note that failing to do so may result in a return not being accepted.

The customer is responsible for any and all return fees incurred when posting items back to MONE . MONE will not be liable for any loss or damage Incurred as a result of the use of any chosen shipping service.

No remuneration can be given before the products have been received by our staff. The customer is therefore advised to send any returns with a trackable option.

Refunds

Refunds can be given on any returned item which is sent back within 14 days of receiving, after it has been checked by our goods-in department. Please note that no refunds will be given on items that arrive to our warehouse damaged, or that have been used.

Refunds will be processed only when the returned items have been received and checked by our Distribution Centre team, and may then take up to 10 business days to reach your account, depending on your bank.

When an item is returned for a refund, please note that the original shipping fees are not liable to be refunded.